S&N CENSUS INDEX CD SUPPORT
*Installation help - Windows Vista
*Error messages - Windows 98 and XP
*Error messages - Windows Vista
*Activation help - Windows 98, XP and Vista
*Minimum or full installation?
*Why do we have an activation system?
Installation help - Vista
In order for our census indexes to work on Vista you need to follow these steps:
Installing indexes on Vista:
1 - Insert the index CD into your CD drive
2 - When/if the "Autoplay" window appears, click "Run Wizard.exe"
3 - When the "User Account Control" window appears, click "Allow"
4 - The index menu should now appear. Select either full or minimum install
5 - Once installed a registration screen will appear. DO NOT enter your registration information at this stage. Close the window and exit the index.
6 - Locate the S&N Index shortcut on your desktop
7 - Right-click and select "Properties"
8 - Click the "compatibility" tab
9 - Under "Privilage Level" tick the box next to "Run this program as an administrator"
10 - Click "Apply" then "OK"
11 - You can now run the index and register
Error messages - Windows 98 and XP
'Insufficient disk space' error message.
Please download and install the appropriate patch.**
Once you have downloaded the file, double left click on it and follow the installation process.
Please note that you MUST install the patch to the same destination as you installed the index.
'Cannot write to the engine configuration file' or 'Borland database error' error message.
Please download and install the appropriate registry key.**
Windows user accounts must not be limited in order for the files below to work. If you do not have an administrative account, you will have to allow the census indexes full read and write access. You will also need to let the file PDOXUSRS.NET have full access. This file is located on the C:\ drive.
These are ZIP files, once you have downloaded the file you will need to extract it using Windows extraction tools or a program such as Winzip (Winzip is not associated with S&N Genealogy Supplies or S&N British Data Archive, therefore any problems or technical issues cannot be dealt with by us).
To extract with Windows XP, right click on the file and select "Extract all". Follow the extraction wizard.
Once extracted, double left click on the file and then click "Yes" and then "OK". Reboot your system and then run the index. After this you can remove the files from your system.
Please note that firewalls and anti-virus software may see these files as being malicious, so you may need to "allow" the download or disable your security.
Error messages - Windows Vista
"Permission denied. File C:\PDOXUSRS.net"
Please do the following:
1 - Locate the S&N Index shortcut on your desktop
2 - Right-click and select "Properties"
3 - Click the "compatibility" tab
4 - Under "Privilage Level" tick the box next to "Run this program as an administrator"
5 - Click "Apply" then "OK"
6 - You can now run the index and register
Activation help - Windows 98, XP and Vista
Newer Indexes (versions 1.2, 1.21, 1.2x)
When entering serial numbers please make sure that you use the number zero (0) and not the letter O.
If you have an internet connection - Enter your serial number and information into the registration form then click the "Register" button. You will then be asked if you wish to test your internet connection. Make sure you are connected and then press "Yes". If you are correctly connected to the internet you will see a message stating "Connection OK". Click "OK". In the "Confirm" window click "Yes". You should then get a message that your registration is complete.
Note: You may need to disable your firewall software to allow your registration to process correctly.
If you do not have an internet connection - Enter your serial number and information into the registration form then click the "Register" button. You will then be asked if you wish to test your internet connection. Click "No". Next you will be asked "Please double-check your registration information. Ready to register online now?" click "No". You will now be prompted to restart the index. Registration is now complete
Older Indexes (versions 1.0, 1.1, 1.1x)
Use "Automatic registration over Internet" as this is the easiest option if your PC has an internet connection. Start a browser/Internet Explorer window first and check you can connect to the internet first (try browsing to your favourite website or www.genealogysupplies.com) before using the Activate button. You will need to allow the application access if you have a firewall.
If the firewall blocks activation use the "Go online to register" option which allows you to register via a browser window.
Ensure you type the serial number and activation codes correctly, in CAPITALS and that '0's are typed as zeros (there are no letter 'O's).
If you have access to the internet elsewhere make a note of your Unique code and Serial number and use this link to online registration. You will need to note, print or email the activation code.
If you don't have an internet connection or run into problems choose "Manual registration over phone" and call us on 01722 716121.
Minimum or full installation?
If you have the space, it's best to choose a full install as this won't require the CD to be in the drive when you use the software. It will also speed up the searches.
Check that you have the appropriate amount of hard drive space free and then carry out a full installation. If you don't have the space use the Minimum Install option.
Why do we have an activation system?
Because of problems with the piracy of CDROMs we now need to protect the data and software to be able to recoup the money spent on transcription and development of products.
Help with searching
If you don't succeed with a search on Forename, Surname and Age widen your search by using wildcards.
e.g. If you are searching for Julia Thompson Aged 50
You may need to widen the search to Jul* Thom* just in case the spelling differs. Enumerators often spelt the names how they thought they should be and ages can't always be relied upon.
Don't forget to click on the Search button after entering the parameters.
Hints on finding the right page on a CD set
The references in the main are to a page in the CD set so to find the image open up the piece on the appropriate CD (See the back of the CD set booklet) and then use CTRL N and enter the CD page number.
Don't forget that some of the images are two pages one above the other so you may need to scroll down the page to see the person referenced.
If the index gives you a folio reference open the piece and click on the nearest folio bookmark and page down to that folio.
It may also be worth checking adjacent pages as families can go over two pages.
Still having problems?
If
the above has not helped, you can report software and/or data problems
by clicking here.
** Although the files listed here have been thoroughly checked and tested, S&N Genealogy Supplies and S&N British Data Archive cannot be held responsible for any damage, loss or corruption of data, hardware or software as a result of downloading and using any of these files. Disabling internet security to obtain these files is done so at your own risk. These files are downloaded and used at your own risk. By downloading or attempting to download any of these files you are agreeing to these terms and conditions.
