Technical Support

Indexes with a 15 digit Serial Number (versions 1.2, 1.21, 1.2x)

When entering serial numbers please make sure that you use the number zero (0) and not the letter O.

If you have an internet connection - Enter your serial number and information into the registration form then click the "Register" button. You will then be asked if you wish to test your internet connection. Make sure you are connected and then press "Yes". If you are correctly connected to the internet you will see a message stating "Connection OK". Click "OK". In the "Confirm" window click "Yes". You should then get a message that your registration is complete.

Note: You may need to disable your firewall software to allow your registration to process correctly.

If you do not have an internet connection - Enter your serial number and information into the registration form then click the "Register" button. You will then be asked if you wish to test your internet connection. Click "No". Next you will be asked "Please double-check your registration information. Ready to register online now?" click "No". You will now be prompted to restart the index. Registration is now complete.

Indexes with an 8 digit Serial Number (versions 1.0, 1.1, 1.1x)

Use "Automatic registration over Internet" as this is the easiest option if your PC has an internet connection. Start a browser/Internet Explorer window first and check you can connect to the internet first (try browsing to your favourite website or www.genealogysupplies.com) before using the Activate button. You will need to allow the application access if you have a firewall.

If the firewall blocks activation use the "Go online to register" option which allows you to register via a browser window.

Ensure you type the serial number and activation codes correctly, in CAPITALS and that '0's are typed as zeros (there are no letter 'O's).

If you have access to the internet elsewhere make a note of your Unique code and Serial number and use this link to online registration. You will need to note, print or email the activation code.

If you don't have an internet connection or run into problems choose "Manual registration over phone" and call us on 01722 716121.

You may encounter this problem if you are using the index with Windows Vista or Windows 7.

Please do the following:

1 - Locate the S&N Index shortcut on your desktop
2 - Right-click and select "Properties"
3 - Click the "compatibility" tab
4 - Tick "Run this program in compatibility mode for:" and change it to Windows XP
5 - Under "Privilege Level" tick the box next to "Run this program as an administrator"
6 - Click "Apply" then "OK"
7 - You can now run the index and register.

Copy the entire contents of the CD to your computer, and run the setup from there.

1. Create a new folder on your Desktop (this can be called 'Lancs 1851 Index' or something similar depending on the index you are trying to install).
2. Open the CD to view the files on the disc, press CTRL + A on your keyboard to select all the files, then click Edit > Copy.
3. In the new folder on your Desktop, click Edit > Paste. This will copy the contents from the CD onto your Desktop.
4. Once it has finished copying, double-click on 'Wizard.exe' to load the menu, and choose 'Full Installation'.
5. Follow the installation instructions as normal.
6. Once installed and running correctly, you can delete the folder on your desktop.

There are two files which you can delete from the "Windows" folder of your computer, which may solve the problem.

1 - Click on the Windows "Start" button and select "Search"
2 - Select "Files or folders"
3 - Type the following in the search box: *drv32.inf
4 - Click on "More advanced options"
5 - Tick the boxes next to "Search system folders", "Search hidden files and folders" and "Search subfolders"
6 - Click "Search"
7 - When you see a result for rddrv32.inf, fdmdrv32.inf delete it

These files are located in C:\Windows (ddrv32.inf, fdmdrv32.inf) .

Please download and install the appropriate registry key.**

Windows user accounts must not be limited in order for the files below to work. If you do not have an administrative account, you will have to allow the census indexes full read and write access. You will also need to let the file PDOXUSRS.NET have full access. This file is located on the C:\ drive.

London 1841 key

London 1851 key

London 1861 key

London 1871 key

London 1891 key

London 1901 key

Essex 1861 key

Lancashire 1841 key

Lancashire 1851 key

Lancashire 1861 key

Lancashire 1871 key

Lancashire 1891 key

Lancashire 1901 key

Yorkshire 1841 key

Yorkshire 1851 key

Yorkshire 1861 key

Yorkshire 1871 key

Yorkshire 1891 key

Yorkshire 1901 key

Master Name Index

These are ZIP files, once you have downloaded the file you will need to extract it using Windows extraction tools or a program such as Winzip (Winzip is not associated with S&N Genealogy Supplies or S&N British Data Archive, therefore any problems or technical issues cannot be dealt with by us).

To extract with Windows XP, right click on the file and select "Extract all". Follow the extraction wizard.

Once extracted, double left click on the file and then click "Yes" and then "OK". Reboot your system and then run the index. After this you can remove the files from your system.

Please note that firewalls and anti-virus software may see these files as being malicious, so you may need to "allow" the download or disable your security.

Please download and install the appropriate patch.**

London 1841 patch

London 1851 patch

London 1861 patch

London 1871 patch

London 1891 patch

London 1901 patch

Essex 1861 patch

Lancashire 1841 patch

Lancashire 1851 patch

Lancashire 1861 patch

Lancashire 1871 patch

Lancashire 1891 patch

Lancashire 1901 patch

Yorkshire 1841 patch

Yorkshire 1851 patch

Yorkshire 1861 patch

Yorkshire 1871 patch

Yorkshire 1891 patch

Yorkshire 1901 patch

Master Name Index

Once you have downloaded the file, double left click on it and follow the installation process.

Please note that you MUST install the patch to the same destination as you installed the index.

If you are still encountering this problem after we have reset your indexes, you can try the following:

1 - Click on the Windows "Start" button and select "Search"
2 - Select "Files or folders"
3 - Type the following in the search box: *drv32.inf
4 - Click on "More advanced options"
5 - Tick the boxes next to "Search system folders", "Search hidden files and folders" and "Search subfolders"
6 - Click "Search"
7 - When you see a result for rddrv32.inf, fdmdrv32.inf delete it

These files are located in C:\Windows (ddrv32.inf, fdmdrv32.inf)

If you don't succeed with a search on Forename, Surname and Age widen your search by using wildcards.

e.g. If you are searching for Julia Thompson Aged 50

You may need to widen the search to Jul* Thom* just in case the spelling differs. Enumerators often spelt the names how they thought they should be and ages can't always be relied upon.

Don't forget to click on the Search button after entering the parameters.

The references in the main are to a page in the CD set so to find the image open up the piece on the appropriate CD (See the back of the CD set booklet) and then use CTRL N and enter the CD page number.

Don't forget that some of the images are two pages one above the other so you may need to scroll down the page to see the person referenced.

If the index gives you a folio reference open the piece and click on the nearest folio bookmark and page down to that folio.

It may also be worth checking adjacent pages as families can go over two pages.

If you have the space, it's best to choose a full install as this won't require the CD to be in the drive when you use the software. It will also speed up the searches.

Check that you have the appropriate amount of hard drive space free and then carry out a full installation. If you don't have the space use the Minimum Install option.

Although our census indexes were not designed for use on Windows Vista, 7, 8 or 10, many users have had success by changing the compatibility mode.

Most programs written for Windows XP also work in this version of Windows, but some older programs might run poorly or not at all. If an older program doesn't run correctly, use the Program Compatibility Wizard to simulate the behaviour of earlier versions of Windows, as outlined below:

1-Right-Click on the program shortcut
2-Select "Properties"
3-Click the "Compatibility" tab
4-Tick "Run this program in compatibility mode for:" and change it to XP (or other)
5-Tick the "Run this program as an administrator"
6-Click"Apply"
7-Click"OK"

Because of problems with the piracy of CDROMs we now need to protect the data and software to be able to recoup the money spent on transcription and development of products.

Click here to contact us for further support. (Please note that we can only offer support for software that has been purchased from us.)