Indexes with a 15 digit Serial Number (versions 1.2, 1.21, 1.2x)
When entering serial numbers please make sure that you use the number zero (0) and not the letter O.
If you have an internet connection
- Enter your serial number and information into the registration form then click the "Register" button. You will then be asked if you wish to test your internet connection. Make sure you are connected and then press "Yes". If you are correctly connected to the internet you will see a message stating "Connection OK". Click "OK". In the "Confirm" window click "Yes". You should then get a message that your registration is complete.
Note: You may need to disable your firewall software to allow your registration to process correctly.
If you do not have an internet connection
- Enter your serial number and information into the registration form then click the "Register" button. You will then be asked if you wish to test your internet connection. Click "No". Next you will be asked "Please double-check your registration information. Ready to register online now?" click "No". You will now be prompted to restart the index. Registration is now complete.
Indexes with an 8 digit Serial Number (versions 1.0, 1.1, 1.1x)
Use "Automatic registration over Internet" as this is the easiest option if your PC has an internet connection. Start a browser/Internet Explorer window first and check you can connect to the internet first (try browsing to your favourite website or www.genealogysupplies.com
) before using the Activate button. You will need to allow the application access if you have a firewall.
If the firewall blocks activation use the "Go online to register
" option which allows you to register via a browser window.
Ensure you type the serial number and activation codes correctly, in CAPITALS and that '0's are typed as zeros (there are no letter 'O's).
If you have access to the internet elsewhere make a note of your Unique code and Serial number and use this link to online registration. You will need to note, print or email the activation code.
If you don't have an internet connection or run into problems choose "Manual registration over phone" and call us on 01722 716121.