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Technical Support

Census Name Indexes
Help & FAQs
Data CDs
Acrobat CDs
Downloads
Data Downloads
Software Downloads
Online
BMDIndex.co.uk
BMDRegisters.co.uk
RootsUK.com
TheGenealogist.co.uk
Scanners
Chameleon Scan
Flip-Pal Mobile Scanner
Software
Brothers Keeper
Family Historian
Family Tree Maker (2006 & before)
Family Tree Maker 2008-2014
Legacy 8 Deluxe
National Burial Index
Reunion 11 (Download)
Reunion 9/10 (CD Version)
RootsMagic 8/9
RootsMagic v4-7
Software Compatibility Chart
TreeView

How does the download process work?

1. Click the download icon to add it to your basket
2. Follow the checkout process and pay for your order with your credit/debit card
3. If your payment is successful, you will be able to go to 'My Account' on the website and download the item.

During installation you will need to copy your unique activation code which will also appear in the email and paste it into the relevant box (copying and pasting avoids any confusion between letter O and number 0, etc).

N.B. Users of firewalls should ensure the setting allow downloads, or temporarily turn them off during the download.

I downloaded the file but I cannot run it. Why is the size only 0Kb?

We have noticed a number of customers reporting this issue. It appears the Windows built-in firewall seems to restrict file downloads, making the size 0 Kb. If you have the Windows firewall switched on, please try temporarily disabling it and downloading the file again.

We are also aware that other firewall products such as Mcafee or Norton may be affecting file downloads. If you think this may be affecting you please try temporarily disabling the firewall or investigating how to tweak the settings to enable effective file downloads.

Some customers have found adding genealogysupplies.com to their firewall's list of "trusted sites" has fixed this issue.

Please be aware other types of software such as download accelerators (you'll probably know it you have one) may also affect downloads.

I haven't received any emails containing my download link or activation code.

This normally occurs when the email address hasn't been entered correctly, so the server doesn't know where to send the email or sends it to a non-existent address. You can download the item from your 'Account' page on GenealogySupplies.com.

When I try to run the program it says 'not a valid win32 application'?

Please check the size of the file you downloaded. (Right-click on your file and choose 'Properties') If it is says 0Kb please refer to the issue mentioned above. If not, the file may have become corrupted during download - this could also be due to a firewall or simply a bad connection. Please try downloading the file again.

Need More Support?

Click here to contact us for further support. (Please note that we can only offer support for software that has been purchased from us.)

Contact Us

S&N Genealogy Supplies
West Wing, Manor Farm
Chilmark, Salisbury
Wiltshire
SP3 5AF
P: 01722 716121

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S&N Genealogy Supplies is a trading name of S&N British Data Archive Ltd, a company registered in England and Wales.