1. Click the download icon to add it to your basket
2. Follow the checkout process and pay for your order with your credit/debit card
3. If your payment is successful, you will be able to go to 'My Account' on the website and download the item.
During installation you will need to copy your unique activation code which will also appear in the email and paste it into the relevant box (copying and pasting avoids any confusion between letter O and number 0, etc).
N.B. Users of firewalls should ensure the setting allow downloads, or temporarily turn them off during the download.
We have noticed a number of customers reporting this issue. It appears the Windows built-in firewall seems to restrict file downloads, making the size 0 Kb. If you have the Windows firewall switched on, please try temporarily disabling it and downloading the file again.
We are also aware that other firewall products such as Mcafee or Norton may be affecting file downloads. If you think this may be affecting you please try temporarily disabling the firewall or investigating how to tweak the settings to enable effective file downloads.
Some customers have found adding genealogysupplies.com to their firewall's list of "trusted sites" has fixed this issue.
Please be aware other types of software such as download accelerators (you'll probably know it you have one) may also affect downloads.
This normally occurs when the email address hasn't been entered correctly, so the server doesn't know where to send the email or sends it to a non-existent address. You can download the item from your 'Account' page on GenealogySupplies.com.
Please check the size of the file you downloaded. (Right-click on your file and choose 'Properties') If it is says 0Kb please refer to the issue mentioned above. If not, the file may have become corrupted during download - this could also be due to a firewall or simply a bad connection. Please try downloading the file again.