Technical Support

Click here for help importing your file into Family Tree Maker.

Yes, but it must be from version 5 or newer, and in one of the following formats:
.FTW
.FBK
GEDCOM 5.5 (not earlier)

Yes, as long as it is in one of the following formats:
.FTM
.FTMB

Family Tree Maker does not appear to support GEDCOM 5.5.1. To fix this problem, please do the following:

1 - Right-click on the GEDCOM file and select "Open with" - "Notepad" (or select "Edit")
2 - Change the line "2 VERS 5.5.1" to "2 VERS 5.5"
3 - Save and Close the file

You should now be able to import the file into Family Tree Maker.

Please read through the following discussion: http://boards.ancestry.co.uk/topics.software.famtreemaker/4331.1/mb.ashx

This problem is usually solved by downloading and installing the latest patch. Click here to download the latest patch.

There is a problem with the HP printer drivers that are causing this issue. You can click here for a detailed guide on how to resolve this problem.

This error can be caused by data transfer errors between the CD drive and the PC when installing large files.

To solve this issue copy the contents of the CD to your PC and run the installer from there. Once installed you can remove the files.

Visit the registration troubleshooting page at: http://ftm.custhelp.com/cgi-bin/ftm.cfg/php/enduser/std_adp.php?p_faqid=3072

If you encounter a problem downloading the latest patch (usually an "RT patch error" appears), you can download and install the patch manually which should solve the problem.

First, make sure Family Tree Maker 2014 is closed. Then go to the Family Tree Maker help pages at:
http://help.ancestry.com/app/answers/detail/a_id/5588/#res2

Follow the instructions for the manual installation - start at step 2 and download the patch (I'd recommend downloading the .exe file).

After it has downloaded, run the .exe file, and this should take you through the installation process for the patch. Once installed you should be able to start the program.

When converting from FTM 16, marriage notes are converted and placed in the Relationship Notes field associated with Relationships, not in the Marriage Notes field associated with Facts.

1 - Click the "Person" tab
2 - Click the "Relationship" button
3 - In the right panel click "Note"

Email: support@ancestry.com
FTM Support: http://ftm.custhelp.com

Click here to contact us for further support. (Please note that we can only offer support for software that has been purchased from us.)