S&N Genealogy Supplies S&N Genealogy
  • Products
    • Binders and Archiving
    • Books
    • Charts
    • Data CDs
    • Data Downloads
    • Software
    • Vouchers
    • Bargain Basket
    • Gift Ideas
    • Offer of the Week
    • Special Offers
    • What's New?
  • About
    • About Family History
    • Family History Fairs
    • News
    • Payment & Delivery
    • Why Buy From Us?
    • Customer Reviews
  • Help
    • Technical Support
    • Contact Us
    • Useful Links
  • Basket
  • Account
    • Log In / Sign Up

Technical Support

Census Name Indexes
Help & FAQs
Data CDs
Acrobat CDs
Downloads
Data Downloads
Software Downloads
Online
BMDIndex.co.uk
BMDRegisters.co.uk
RootsUK.com
TheGenealogist.co.uk
Scanners
Chameleon Scan
Flip-Pal Mobile Scanner
Software
Brothers Keeper
Family Historian
Family Tree Maker (2006 & before)
Family Tree Maker 2008-2014
Legacy 8 Deluxe
National Burial Index
Reunion 11 (Download)
Reunion 9/10 (CD Version)
RootsMagic 8/9
RootsMagic v4-7
Software Compatibility Chart
TreeView

Can't Download Securely - error when trying to download

Some users have recently encountered an issue when trying to download the program - if you are having problems, right-click on the button on the page and choose 'Save Link As'. This will then download the file. You may get a notification to say the file is unsafe - click 'Keep anyway' and this should continue the download.

Error: Cannot find PlaceDB.dat. Please try reinstalling the place database

You can download and install the PlaceDb.dat file from the RootsMagic website here:
https://rootsmagic.com/Download/RootsMagic-9/

How do I open my RootsMagic 7 database or backup in RootsMagic 9?

RootsMagic 8/9 has a different file format and extension for database (.rmtree) and backup (.rmbackup) files. The RootsMagic 7 database (.rmgc) and backup (.rmgb) files cannot be opened inside RootsMagic 8/9. The RootsMagic 7 database (.rmgc) file needs to be imported into RootsMagic 8/9 by creating a new file. The new database will then have the correct (.rmtree) file extension.

1. Select the File page, then click Create a New RootsMagic file.
2. If you do not already have a file open, you can also select the Home page, then click New File.
3. Select what program to import data from - choose RootsMagic 1-7.
4. Select the file to import
5. Select the folder where you want to create the RootsMagic file
6. Enter a name for the RootsMagic file
7. Choose the options for the new RootsMagic file and click OK

Opening Backup Files

Your main database in RootsMagic is an RMTREE file (e.g. SmithFamily.rmtree), and any backups you make are RMBACKUP files (e.g. SmithFamily.rmbackup).

You can open an RMTREE file in RootsMagic by going to File > Open a RootsMagic 8 file, however you can't open RMBACKUP files in the same way. This is because an RMBACKUP file is a compressed version of your database and is therefore smaller than your RMGC files. To open a RMBACKUP file, you need to go to File > Restore from Backup.

The RMBACKUP files are designed to be used when you need to revert to an earlier copy of your database after making a mistake, or if you need to restore your database after losing your original. Because of this, when you restore a backup file, it will overwrite your existing database - therefore we suggest only restoring a backup file if it's absolutely necessary, as when you restore the file you will lose any changes you've made since making that backup.

RootsMagic hangs when opening with icon on task bar

This can happen with computers with a Gaming GPU or are heavy into graphic, video and moving editing. The Scaling (GPU) issue can be resolved by following these steps:

1. Right click on the RootsMagic desktop shortcut
2. Select Properties > Compatibility tab
3. Click "Change high DPI settings" button
4. Check the box "Override high DPI scaling behaviour"
5. Change dropdown to System or System (Enhanced)
6. Restart the computer for the changes to take effect
7. Start RootsMagic 8

Where can I find step-by-step instructions on how to do something?

RootsMagic 9 has an extensive Wiki, with instructions and details on how to use the program. You can visit this here:
http://wiki.rootsmagic.com/wiki/RootsMagic_8:RootsMagic_8

Where is RootsMagic To-Go?

RootsMagic 9 can be run off a flash drive. The RootsMagic To-Go utility program to install and move the database files is not currently in RootsMagic 8. Click on File, RootsMagic To-Go for the manual directions to install on a USB drive. The direct link for instructions are here:
http://wiki.rootsmagic.com/wiki/RootsMagic_8:RootsMagic_To-Go

Need More Support?

Note: We recommend you download the latest update to see if this fixes any problems you are encountering. To get the latest update, you can click on Help > Check for updates, or go to https://rootsmagic.co.uk/support/update/.

RootsMagic Wiki: http://wiki.rootsmagic.com/wiki/Main_Page

Knowledge Base: http://support.rootsmagic.com/

Webinars: http://www.rootsmagic.com/webinars/

Click here to contact us for further support. (Please note that we can only offer support for software that has been purchased from us.)

Contact Us

S&N Genealogy Supplies
West Wing, Manor Farm
Chilmark, Salisbury
Wiltshire
SP3 5AF
P: 01722 716121

Site Map

Archival Accessories
Binders
Books
Charts
Data CDs
Discover Your Ancestors

 

Mac Software
Springback Binders
Windows Software
Technical Support
Contact Us
Login / My Account

 

View Our Catalogue
About Us
Payment Methods
Delivery & Returns
Terms & Conditions
Privacy Policy

Reviews

©S&N Genealogy Supplies 1992-2023. All rights reserved.
S&N Genealogy Supplies is a trading name of S&N British Data Archive Ltd, a company registered in England and Wales.